Refund Policy

Refund Policy

Effective Date: 2026.04.25

Thank you for choosing soloBizOS. We are committed to delivering high-quality digital services. Please read this Refund Policy carefully before making any purchase on https://soloBizOS.com.

By purchasing our Services, you agree to this Refund Policy.

1. General Policy

Due to the nature of digital products and SaaS services, all purchases are non-refundable unless explicitly stated otherwise.

Once a service is activated, delivered, or accessed, it cannot be reversed or canceled.

2. Refund Eligibility

Refunds are only granted under the following conditions:

2.1 Service Failure

• The service is not delivered as described
• We are unable to resolve the issue within a reasonable timeframe

2.2 Duplicate Payment

• You are charged more than once for the same service

2.3 Unauthorized Transaction

• Payment made without your consent
• Subject to verification and investigation

3. Non-Refundable Cases

We do NOT provide refunds in the following cases:

• Change of mind after purchase
• Lack of usage or inactivity
• Incompatibility with your system, device, or workflow
• Misunderstanding of features or service scope
• Temporary downtime due to maintenance, upgrades, or technical issues
• Violation of our Terms of Service leading to account suspension

4. Subscription & Cancellation (Nếu có SaaS)

• Subscriptions are billed in advance (monthly/yearly)
• You may cancel at any time, but:
  • No refunds for the remaining billing period
  • Service continues until the end of the paid cycle

5. How to Request a Refund

If you believe you are eligible, submit a request within 7 days of purchase via:

📧 Email: soloBizOS@gmail.com
💬 Telegram: https://t.me/bizToolsSupport

Please include:

• Full Name
• Email used for purchase
• Order ID / Transaction ID
• Reason for request (with supporting evidence if applicable)

We will review and respond within 5–7 business days.

6. Chargebacks & Payment Disputes

Before initiating a chargeback, you agree to contact us first to resolve the issue.

⚠️ If you initiate a chargeback without prior communication:

• Your account may be suspended or permanently terminated
• Access to Services may be revoked
• Future purchases may be restricted

We actively cooperate with payment providers (e.g., Stripe, PayPal) to dispute fraudulent claims.

7. Fraud Prevention

We reserve the right to:

• Verify transactions
• Request identity confirmation
• Refuse or cancel suspicious orders

This helps protect both users and our platform.

8. Policy Updates

We may update this Refund Policy at any time.

• Changes take effect immediately upon posting
• Continued use = acceptance of updated terms

9. Contact Us

If you have any questions:

📧 Email: soloBizOS@gmail.com
🌐 Website: https://soloBizOS.com
💬 Telegram: https://t.me/bizToolsSupport